Consumer Protection and Dispute Lawyers Sydney
Advocates of consumer rights and protection against unfair practices that are essential to safeguard the interests of consumers in the marketplace. Our consumer protection and dispute law experts provide guidance and support to help consumers understand their rights and navigate the complexities of Australian Consumer Law.
Australian Consumer Law (ACL)
The Australian Consumer Law (‘ACL’) is an important source of governance for both consumers and suppliers. The ACL legislation applies throughout all states and territories of Australia and provides certain protections to consumes when purchasing both goods and services in Australia.
Australian Consumer Law is upheld by the Australian Competition & Consumer Commission (ACCC) as well as relevant state and territory consumer protection agencies.
The ACL sets out the rules and minimum standards that must be upheld by suppliers of goods and services in Australia. If the consumer purchases goods or services in Australia that do not meet expectations of guarantees of the supplier, then there may be legal recourse to claim compensation from the supplier.
“No Refunds” & Misleading Warranty Terms
It is against the law for businesses to make misleading claims about refunds, warranty terms, or guarantees in contradiction of the standards set out by Australian Consumer Law.
Businesses cannot revoke your basic consumer rights – even if their internal policy may suggest otherwise. Displaying a no refunds sign in a shopfront or pressuring consumers into ‘extended warranties’ to maintain their basic consumer are two common tactics that suppliers of goods may use to strip consumers of their basic rights under the ACL.
Consumer guarantees and supplier warranties are not the same thing. A supplier of goods or services cannot revoke your basic rights with their own warranty policy. A warranty may be valid where it exceeds the minimum standards of consumer guarantees, however, it may not limit or exclude your rights under Australian Consumer Laws.
How We Can Help
Australian Consumer Law is nothing if not complex. HG Lawyers help consumers to navigate the complexities of Australian Consumer Law and provide legal support in the form of advice, guidance, and litigation.
Our experienced team of consumer protection and dispute lawyers in Sydney is committed to protecting your rights as a consumer and ensuring that your rights are upheld. Our tailored consumer law and dispute resolution services ensure that businesses comply with the standards set out under Australian Consumer Law.
Our Consumer Protection Lawyers
Christopher Chang
Chris was originally admitted as a solicitor in England & Wales and worked in London for an award winning and highly regarded firm established in 1881.
Tass Angelopoulos
Tass is a specialist employment lawyer with over 30 years experience. He has been a solicitor, a barrister and an industrial advocate.
Rebecca Campbell
Rebecca is a Senior Lawyer practicing in commercial and civil litigation.
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